In the past 11 years, we have won the Albuquerque The Magazine Best of City award 8 times and were runner up twice.
“You can buy a nice bicycle in many places in Albuquerque, but great service is much harder to find,” says Stephen (Steve Sr.) S. McCampbell, owner of Fat Tire Cycles (FTC). Here you’ll find friendly, knowledgeable service without high-pressure tactics. Most Fat Tire Cycles employees have been in this shop for 7 to 12 years so our customers have continuity of expert, friendly service.
A one-stop shop with everything a cyclist needs, FTC provides sales and service in addition to bicycle fitting. Steve hires only people with extensive, first-hand experience. For example, the store’s primary bike fitter has a PhD in exercise physiology. “We train our team to sell what customers need, not just what the employees ride,” says Steve.
FTC stocks more than 20 brands of bicycles but doesn’t force the customer to buy any particular one. FTC also offers a huge selection of accessories and clothing. “We also provide life-time free adjustments to all bicycles that we sell,” Steve says.
All FTC technicians are on duty seven days per week, and they’ll repair a flat tire while you wait. The store carries an extensive inventory of hard-to-find parts and accessories. “It’s not uncommon for other bicycle shops to send us customers, since it’s well known that if we don’t have it, it’s probably not available in Albuquerque,” notes Steve.
The bicycle business is consolidating, Steve observes. He finds that many bicycle companies are forcing dealers to open “concept stores” that sell one brand. “There are more chain ‘superstores’ focusing on low-price sales without much service, in an effort to dominate smaller full-service, locally-owned stores,” he says.
Steve is proud that family-owned Fat Tire Cycles has provided young people many jobs. “Most of our employees attend college or a specialty school while working for us,” he notes. “We have engineers, architects, firemen and teachers among our ‘extended family’ of alumni.”